Force Field Analyses
My central question, as mentioned in an earlier blog is, "Can I - through a blend of face- to- face training, phone training and eLearning - change the mindset of office workers in Doctor's practices so that they consistently help all patients find a satisfactory payment solution that will increase the patient's likelihood of returning to the practice to proceed with treatment?"
I chose an improvement topic that aligns well with my values as well as the values of my manager and company at large.
Because of this strong alignment, the chances of completing this action research is, in my opinion, very good to excellent.
My manager and others within my company see this action research question as having a highly positive company and social value.
My central question, as mentioned in an earlier blog is, "Can I - through a blend of face- to- face training, phone training and eLearning - change the mindset of office workers in Doctor's practices so that they consistently help all patients find a satisfactory payment solution that will increase the patient's likelihood of returning to the practice to proceed with treatment?"
I chose an improvement topic that aligns well with my values as well as the values of my manager and company at large.
Because of this strong alignment, the chances of completing this action research is, in my opinion, very good to excellent.
My manager and others within my company see this action research question as having a highly positive company and social value.